Our Process

Features

b

Procurement

Our vast network of partners coupled with consumer electronic know-how allows us to purchase at the most competitive rates.

Z

Inspection

Every device is inspected to identify any software or hardware malfunctions. The frame is thoroughly inspected for any cosmetic damages as well.

Labeling

Each device is serialized and sorted according to varying attributes.

s

Data Sanitization

Any and all devices entering our facility are immediately subject to the most stringent standards of data sanitization.

Grading

After a 60+ point inspection, all equipment ready for resale is graded according to industry metrics.

Packaging

Once data erasure and any needed repairs are completed, quality control is assessed before devices are packaged securely for safe transit.

Shipping

Shipping is a crucial element to our turnaround time. We ship our packages in the most direct routes possible through FedEx.

Support

We will assist you at any point during a transaction, especially after the point of sale.

Grading Guidelines

 

A++ Grade
A used device that looks brand new with absolutely no flaws or imperfections on the screen or housing.

  • Fully tested, fully functional
  • No cracks or bad LCDs 

  • No ID lock 

  • No scratches on screen

  • No scratches or imperfections on housing

 

A Grade
A used device that is in excellent condition and may have minimal imperfections on the screen or housing.

  • Fully tested, fully functional 

  • No cracks or bad LCDs 

  • No ID lock 

  • No more than three light scratches on screen and housing combined 1
  • No dings or scuffs on housing

 

B Grade
A used device that is in fair condition with imperfections from everyday use.

  • Fully tested, fully functional 

  • No cracks or bad LCDs 

  • No ID lock

  • No more than six light scratches on screen and housing combined 1
  • No more than one light ding or scuff on housing
  • No more than three heavy scratches on screen and housing combined 1 
  • No heavy dings or scuffs on housing
  • LCD may not have any spots or light marks

 

C Grade
A used device that is in poor condition with heavy imperfections from use.

  • Fully tested, fully functional 

  • No cracks or bad LCDs
  • No ID lock
  • May have numerous heavy scratches on screen and housing 1
  • May have numerous heavy dings or scuffs on housing
  • No bends or abnormal frame damage
  • LCD may not have any spots or light marks

 

D Grade
A device that could have been an A, B, or C grade device that was downgraded to D due to a spot or light mark on LCD.

  • Fully tested, fully functional
  • No cracks or bad LCDs
  • No ID lock
  • May have numerous heavy scratches on screen and housing 1
  • May have numerous heavy dings or scuffs on housing
  • LCD may have no more than two spots or light marks 


 

PGL

  • Powers on
  • Good LCD
  • No ID lock
  • No cracked digitizer
  • Not cosmetically graded

 

PCG

  • Powers on
  • Good LCD
  • No ID lock
  • Cracked digitizer
  • Not cosmetically graded

 

PBL

  • Powers on
  • Bad LCD
  • No ID lock
  • Digitizer may be cracked
  • Not cosmetically graded

 

SALVAGE / DOA

  • Does not power on
  • May be water damaged
  • Frame may be severely bent
  • May be ID locked
  • Beyond economical repair, for parts

 

1 Please note, the easiest way to distinguish a heavy scratch from a light one is by simply running your fingernail over the scratch. Your nail would get caught on a heavy scratch and not on a light scratch.

Returns

 

Returns are a necessary part of the business. We strive to make any return a simple and accommodating process. If you receive any product from us that is not as described on the invoice, feel free to return it within seven days after delivery. No questions asked. We will issue an immediate replacement depending on availability, or you may elect to receive credit instead. Our orders come with a 30-day, functionality-only warranty. All A++ or CPO stock comes with an industry leading 90-day, functionality-only warranty. Buyer is responsible for return shipping, unless prior arrangements have been made with a MassMobile representative.

ABOUT

MassMobile values building viable, long-term relationships above all else. Our efforts become a tool to positively impact your profitability and sustainability, and in return, we grow alongside you as your organization thrives.